Shipping

Domestic Shipping

Shipping to West Malaysia will be RM 10
Shipping to East Malaysia will be RM 15

International Shipping

We are enhancing our shipping networks to extend our services to additional countries in the future

Once your payment has been authorized and confirmed, it can take up to 3 working days to process and ship your order

Returns

You can request a merchandise return within 7 days of receiving your order, and we’ll provide online store credit through a one-time discount code valid for 60 days. Please ensure that the item(s) are in new, unused condition and still in their original packaging. We’ll conduct a final inspection to confirm that all items are in their original state before processing your return. Initiate the return process by emailing us at thejojabrand@gmail.com, attaching supporting picture(s) and order ID(s). Returns are free if the received product is incorrect; otherwise, shipping charges will be borne by you. Returns not adhering to our policy will be declined and returned to you at your expense.